Thank you for shopping at djidroner. We are committed to providing high-quality DJI products and delivering an excellent customer experience. This return and refund policy applies to all orders placed on our website djidroner.com.
Eligibility for Returns
You may request a return within 30 calendar days after you receive your item.
To qualify for a return:
1. The product must be in original condition, with all original packaging, accessories, manuals, and parts included.
2. The product should not have severe physical damage caused by improper use, modification, drop, liquid spill, or unauthorized repair.
3. Product Quality Issues: If you encounter any defects or issues with the quality of your DJI product, or if the item arrives damaged due to shipping, you are eligible for a return within 30 days of receiving your order. We will provide a full refund or exchange, depending on your preference.
4. Proof of purchase (order number) is required for all return requests.
Non-returnable Items
The following items cannot be returned:
- Products damaged by misuse, accident, alteration, or unauthorized disassembly.
- Consumable parts such as mop pads, dust bags, filters, and brushes once opened.
- We do not accept returns for reasons such as personal preference or change of mind. We encourage you to review product details carefully before making a purchase.
Return Process
1. Submit your return request via Contact Us, provide your order number, and describe the reason for return.
2. Wait for our customer team to review and send you a return authorization. Do not send items back without prior authorization.
3. Ship the product back following our shipping instructions. Customers are responsible for return shipping costs unless the item arrives defective or damaged on arrival.
4. Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to your original payment method and may take 5–10 business days to show up in your account, depending on your bank’s processing time.
Exchanges
If you receive a defective or wrong item, you may request an exchange within 30 days of delivery. We will arrange the replacement after inspection. Limited stock applies.
Damaged Upon Arrival
If your product arrives broken or damaged, please take photos of the package and product within 48 hours of delivery and contact us immediately. We will assist you with a replacement or refund.
Note 1: If the consumer cancels the order before the delivery time and within the time specified by the website for canceling the order, the order can be canceled.
Note 2: Returned products must be in their original packaging and include all accessories. Items that are damaged due to misuse or improper handling are not eligible for return.
All costs incurred in the exchange of non-quality issues are borne by the buyer. If the returned product is inspected by our technicians and there is no problem, we will process a refund. (For non-quality issues, a 20% processing fee will be applied. The customer is also responsible for the return shipping cost of $300. )
Thank you for shopping with Djidroner. We are here to ensure your experience with DJI products is as smooth as possible.
Questions
If you have any questions about returns and exchanges, please contact our support team.